Fraud Awareness
Scammers are getting cleverer. So are we. Here's how to spot the warning signs, keep your account locked down, and send every transfer with confidence.
Your money, your family, your peace of mind. Staying Safe, Sorted.
We will never ask for your password, PIN or one-time code.
Protecting every transfer you make
Knowing the warning signs can help you avoid scams. Our Customer Fraud Awareness Guide shows you what to look for. No single measure can prevent every scam, so take care with your personal and account details and only share them when you are sure who you are dealing wit.
Most scams work the same way: urgency, pressure, and a payment that can't be undone. Learn the shapes they come in and they get a lot easier to spot.
Messages dressed up to look like they're from Roze Remit, your bank or a delivery company, pushing you to click a link and "verify" your details. Check the sender, never tap the link, and log in through the app instead.
A caller claims to be from your bank, the tax office or even our support team, and pressures you to move money to a "safe account". Hang up. Call back on a number you've found yourself.
Guaranteed returns, crypto "opportunities", a deadline that expires today. Genuine investments don't need you to send money to a stranger within the hour.
Someone you've only ever met online builds trust over weeks or months, then needs money for an emergency, a flight or a visa. Never send money to someone you haven't met in person.
A car, a phone or a flat at a price that's too good to be true, with a deposit needed before you can view it. Once the transfer is sent, the seller disappears.
Criminals use stolen documents or personal details to open accounts in your name. Keep your ID, passwords and one-time codes to yourself — always.
Protection you don't have to think about, working quietly behind every transfer.
Every Roze Remit customer is verified before they can send. We check identity documents to help keep fraudsters off our platform.
Our systems monitor transactions as they happen and flag anything that looks out of character for your account.
We encrypt your personal and payment information when it's sent and when it's stored, and we limit who can access it. This helps keep your data protected from people who shouldn't see it.
We'll never ask for your password, PIN or one-time code by email, text, phone or social media, and we'll never ask you to move money to a "safe account".
If a message asks for any of those things, it isn't from us. Don't click any links — open the Roze Remit app directly and check your account there, or contact support to confirm.
Report it through the app, use the Report a Scam link on this page, or contact our support team directly. Tell us what happened, when, and any reference numbers you have.
Report it as soon as you can — the sooner we know, the more we can do.
Contact our support team immediately and tell us the transaction reference. If the transfer hasn't been paid out yet, we may be able to stop it.
Also report it to your local police or fraud reporting service, and let your bank know if a card or bank account was involved.
We can't promise every payment can be recovered, but reporting it quickly gives us the best chance and helps us protect other customers.
If a transfer hasn't been collected or paid out, we can usually cancel it and return the funds. Once the money has been received by the recipient, it can't be reversed.
That's true of every money transfer service, which is exactly why scammers ask for money this way. If you're unsure about a payment, pause before you send it.
Never. Not our support team, not an email, not a text, not a phone call. Anyone asking for those details is trying to take your money.
If it's already happened, change your password in the app and contact us straight away.
Use a strong password you don't use anywhere else, turn on two-factor authentication and biometric login, and keep the app updated.
Check your transaction history regularly, and tell us if you see anything you don't recognise.
Sometimes our systems flag a transfer for a closer look — an unusual amount, a new recipient, or a first transfer to a new country. It's a good sign, not a bad one.
Most checks clear quickly. If we need anything from you, we'll ask through the app or by email from a Roze Remit address, and we'll never ask for your password to do it.
Our Help Centre has more guidance on safe sending, and your national fraud reporting body will have up-to-date warnings about scams circulating in your area.
It's also worth sharing this page with family and friends who send money — most scams rely on someone not knowing what to look for.
Can't see your question? Contact our support team — we're here to help.