FAQs

Roze Remit has made Sending money easier for your complete peace of mind. Just follow the simple steps as below:

• Register yourself
• Update information (Personal Data and Address)
• Upload identification Documents
• Create Transaction
• Review and Transfer

You can pay for your online transactions using:

• Debit Card / Credit Card
• Online Transfer

For Making a transaction, you need to Sign up or log in to your account and follow these simple steps:

• Choose Destination Country
• Select payout option i.e. Cash Pick up or Bank Deposit
• Select payout location
• Enter amount
• Create or choose Beneficiary
• Create or choose Bank details
• Select the payment method
• Upload Identification Documents
• Select sending purpose
• Confirm the Payment

We may acquire any of the following documents as proof of identity for a transfer:

Proof of ID

• Colored picture of passport
• Colored picture of driving license

Proof of address

• Utility bill
• Bank statement
• Bank letter
• Employment letter
• NHS letter/GP card
• An official letter from any Government body

Proof of funds: As per declared Source

• Pay/wage slips
• Credit card statement (Document must contain identification such as name and account number)
• Solicitor Letter, House sale receipt, car sale receipt, etc.
• Bank loan documents (including mortgages)
• P60 or P21(Annual Tax Returns)
• Self-assessment

On our app, you can check the transaction status in the “Track your transaction” option.

On our website, click on the “Track your transaction” option from the header and enter your transaction code to check the status.

If you wish to cancel a transaction you have made, please follow the following steps:

• Please Login to your Roze Remit account and go to Customer Support.
• Click on Add New Complaint and select complaint type (Cancel Transaction)
• Select Payment Number and Click on submit after entering the Message for cancellation

There is no maximum limit when sending money with Roze Remit, as long as you can meet the compliance requisites.

If you are sending money using a Debit card, then most transactions are completed in minutes.

If sending money using the Online Bank Transfer method, then transactions are completed within 1-2 banking days.

Note: Following factors may also effect delivery times:

• Accuracy of Information (both your data and beneficiary details)
• The difference in timezones
• Operational working hours (unavailability of banks on weekends and local holidays)
• Additional information needs to be collected from you to ensure the security and safety of your transaction
• Uncontrollable circumstances, such as a rare instance of downtime affecting one of our business partners.

You may access your account by using the password reset feature on the Login page. Click on “Forgot Password” and enter your registered email address. You’ll receive the verification code on your registered email address to reset the password.