Terms & Conditions

United Kingdom

Terms & Conditions

General Terms and Conditions for using the online platform Opening and operating of Account with Roze Remit for Money Transfers.

Welcome to the website of Roze Int (Pvt) Ltd. trading as Roze Remit & ROZE INTERNATIONAL. The following terms and conditions (together with any documents referred to in them) represent a contract between you and Roze Remit and apply to your use of our website www.rozeremit.com , including any content, functionality and services offered on or through our website for purposes of making an online money transfer payment to a designated recipient. A "money transfer" is defined as the transmission of funds to a designated recipient, pursuant to payment terms entered directly by you into the website. A "recipient" is defined as the individual designated by you as the receiver of the money transfer, who is acceptable to us, and who receives the money transfer at a designated paying agent location. A "paying agent" is defined as an entity, appointed by us, to pay out money transfer transactions in the destination country identified in your payment instructions. "Service charge" is defined as the fee charged by us in connection with the money transfer. In these Terms of Use, "you," "your," and "user" refer to the person giving this consent.

CONSUMER FRAUD ALERT: WIRING MONEY IS JUST LIKE SENDING CASH. PROTECT YOURSELF FROM FRAUD BY SENDING MONEY ONLY TO PERSONS YOU KNOW OR CAN OTHERWISE VERIFY TO BE TRUSTWORTHY. IF YOU BELIEVE YOU ARE THE VICTIM OF FRAUD OR A SCAM, PLEASE CONTACT US IMMEDIATELY AT +44 203994 7333 OR BY EMAIL AT [email protected] AND CONTACT YOUR LOCAL LAW ENFORCEMENT AUTHORITIES.

Important Terms

1. Verification

Roze Remit will not open an account of any person who does not appear him/herself in the office or appears on behalf of somebody else or his/her proof of identity is not verified.

2. Proof of Identity (ID)

Proper Identification Documents will be required to be uploaded (PDF, JPG, PNG format) from original. These basic identification documents include photo IDs such as valid passport or UK’s driving licence or National ID card. Other IDs include proof of address documents like bank’s letter, Bank Statement, HMRC letter or council letters. For In-branch customers you will be required to submit in original and the customer should be present at one of the branches or agent location of Roze Remit in person at the time of opening a money transferring account with Roze Remit. These basic identification documents include photo IDs such as valid passport or UK’s driving licence or National ID card. Other IDs include proof of address documents like bank’s letter, HMRC letter or council letters.

3. Unique Identification Number (UIN)

On acceptance of the Identification Documents an account will opened for the customer containing his Unique Identification Number (UIN). The person whose account is opened will be issued account number (UIN). This number will be required for use in all money services transactions made by that person through Roze Remit.

4. Money Transfer Services: Salient Features

Roze Remit aims to provide to its customers a quick, reliable and costless money transfer service with a good exchange rate. The company transfers money the same day or very next day except on the bank holidays. However, the money transfer might be delayed if there are discrepancies in the documents; like the details of the receiver on his/her proof of ID submitted at the receiving end do not match with that which the sender has provided at time of transferring the money OR it could also be delayed in extreme situations and for unforeseen reasons such as strikes or telecommunication failure.

5. Locations of Collection Points:

Roze Remit deals with major banks in Pakistan, India, Sri Lanka and Bangladesh; money remitted can be collected from any of branches of those banks. These Banks have branches throughout a country and also in remote areas. The option for selecting the collection point will be available when sending money from your login.

6. Changing / Correction of the Collection points:

If a customer for some reason desires to change the designated collection point; then you have to cancel the payment order (see CANCELLATION section below) and submit new order with corrected details and collection point. * Exchange rate may vary & will be applied as of the day, order is submitted*.

7. Collection Pin Number:

At the time of the undertaking the transaction a PIN NO comprising of 6 digits will be issued to the sender. It will be responsibility of the customer to convey that Collection Pin No to the beneficiary of the money. The beneficiary will not be able to receive the payment until he/she knows the correct Collection Pin No. The Customers are strongly advised not to disclose the Collection Pin number, value of transfer or other information about the remittance to any person other than the intended recipient.

8. Online Transfer Facility for Senders:

Roze Remit also offers Bank to Bank and ‘Online transfer facility’ to its account holders. They can transfer online and transfer via chap or through Faster payment service straight into Roze Int (PVT) Ltd's bank account in real time (immediately), without any delay. For security purposes the staffs of Roze Remit has been advised to establish the identity of customer before making the transaction by asking from the account holders their identification details; such as name of the account holder, date of birth, address, UIN number, telephone number and other information. This information is essentially required to establish customer’s identity and also to protect the customers from any misuse of their account by criminals. Roze Remit (T &C)

9. Complaints:

Roze Remit is committed to provide the Customers with best possible service at all times. In the unlikely event that Customer is dissatisfied with any aspect of services offered by Roze Remit; customers are requested to please let us know the facts; either write to:

Complaints Officer
Roze Remit
14 High Street
Barkingside, Ilford, IG6 2DF

Or please register your complaints using telephone number +44 203994 7333 and/or e-mail to: [email protected] For more details check our website “How to complain”

10. Cancellation:

If customer wants to cancel a payment, then you can do it over the phone/email but after establishing his identity. This cancellation is only possible before the money transferred has either been credited to the recipient’s account or collected by him. In case of timely cancellation, it will normally take 10 working days to reverse the transaction and customer has to come in the office in person with the original receipt to collect the money if in-branch service is used when sending money, if transaction was sent through online web portal than funds will be transferred back to customers account or Debit/Credit card from which money was transferred. The exchange rate fluctuations might affect the money received back. *Cancellation charges will also be applied* .
If you instruct us to pay a money transfer to a designated recipient and later request that we stop the payment of such transaction, we will need to check first with the paying agent to determine if the money transfer has been paid to the recipient. If we can confirm that payment has not been made, the money transfer will be cancelled and we will refund the amount of the money transfer, excluding the service charge and transfer fee. The exchange rate fluctuations might affect the money received back. Your refund will be in GBP. All refunds shall be available within Ten (10) calendar days of the stop order or as soon as the refunds are returned by the paying agent and, whichever is first. If you want a refund, you must email at [email protected] or post your written request to Roze Remit at 14 High Street, Barkingside, Ilford, IG6 2DF. For further information please contact our customer service team at +44 203994 7333, or email; [email protected]

11. How We Are Regulated:

Roze Int (Pvt) Ltd T/A Roze Remit is incorporated in England and Wales, Registered with HMRC and Authorised and Regulated by Financial Conduct Authority (FCA).

12. Customer’s Declaration:

I/We hereby declare and confirm that the money being remitted through Roze Remit by me/us is not derived or obtained by any illegal means and transactions are linked to any unlawful activities. I/we also herby confirm that the details and documents provided to Roze Int (Pvt) Ltd T/A Roze Remit are true and have not been tempered in any way. I also undertake to inform Roze Remit of any change in my circumstances and also if asked by Roze Remit to provide them with any information they might seek with respect to transactions made with them.

(Please print and keep these pages for your records)

(2) Other Terms and Conditions Acceptance of the Terms of Use

Please read the Terms of Use carefully before you start to use the website. By using the website or our mobile application and by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy with respect to the service and money transfer transactions originated from the website, which are described below. If you do not want to agree to these Terms of Use or the Privacy Policy, you must exit the Website, and not use our Money Transfer Service.

Privacy Policy

Roze Remit does not disclose nonpublic personal information about its consumers or former consumers to anyone, except as permitted by law. The law permits disclosure of nonpublic personal information, for example, where it is necessary to effect, administer, or enforce a transaction requested or authorized by the customer, or in connection with the servicing or processing of a financial product or service requested or authorized by the customer. The law also permits such sharing where it is released to protect the confidentiality or security of our records pertaining to our customers, the services or products we offer, or the transactions we process or handle. The law also allows for the release of nonpublic personal information to protect against or prevent actual or potential fraud, identity theft, unauthorized transactions, claims or other liability, as well as for resolving customer disputes or inquiries. The law further allows the release and/or disclosure of nonpublic personal information to comply with EU, or Money Laundering laws or regulations or other legal requirements, such as subpoenas or other legal processes. This list of examples of the types of sharing of information that is permitted by law is not meant to be comprehensive, but provides you with some basic information on some of the types of sharing permitted by law.

Roze Remit does not sell to or exchange customer’s lists or information with third parties, other than partners in connection with their services to verify your identity.

Roze Remit restricts access to nonpublic personal information about you to those employees and agents who need to know that information to provide products or services to you. We also maintain physical, electronic and procedural safeguards that comply with legal standards to guard your nonpublic personal information.

By providing us a telephone number (including a mobile telephone number), you consent to receiving texts messages from us about your use of our service at that number, which we may do in our sole discretion. Message and data rates may apply. To stop receiving text messages, users may call at +44 203994 7333 or email [email protected] for assistance.

Accessing the Website and Account Security

By using this website or mobile application, you represent and warrant that you are 18 years or older and of legal age to form a binding contract with Roze Remit.

We reserve the right to withdraw or amend this website and mobile application, and any service Roze Remit we provide on the website and mobile application, in our sole discretion without notice, except as otherwise required by law. We will not be liable if, for any reason all, any part of the website and mobile application is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the website, or the entire website, to users, including, but not limited to registered users.

You are responsible for making all arrangements necessary for you to have access to the website and for maintaining the hardware and software noted in our Consent to Use Electronic Records, Notices and Communications in Section 1 above

You are responsible for ensuring that all persons who access the website or mobile application through your mobile phone device or internet connection are aware of these terms of use, have agreed to the terms of use, and that they comply with them.

To access the website or some of the resources it offers, you may be asked to provide certain registration, identification and authentication details or other information. It is a condition of your use of the website and mobile application that all the information you provide to us on the Website, mobile application (or otherwise) is correct, current and complete at all times.

If you become a registered user of our money transfer service and you choose, or you are provided with, a user name, password, personal identification number ("PIN"), or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. You agree to immediately notify Roze Remit of any unauthorized use of your user name or password, PIN or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You agree that you are only allowed to create and maintain one registered user account. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We have the right to disable any user identification code or password, whether chosen by you or provided by us, in our sole discretion for any or no reason, including, if in our opinion, you have failed to comply with any provision of these Terms of Use.

The Service

Roze Remit provides registered users of the service (each a "user") with the ability to initiate money transfers to designated recipients located in many countries around the world, over the Internet using a UK issued Visa® or MasterCard® credit card ("credit cards"), or a Visa® or MasterCard® branded debit card issued by a UK-based bank ("debit cards"), or user's bank account with a UK-based financial institution ("bank account"). In order to use the service, you will be required to provide us or our partners for financial transaction verification with information necessary for us to verify your identity, to obtain proper bank card or bank account authorization, and to complete the money transfer in compliance with applicable local and foreign laws and regulations. Recipient information and verification may also be required. When required by applicable law, money transfers will be reported to local or foreign authorities. Unless explicitly stated otherwise, any new features that augment or enhance the current service, shall be subject to these terms of use.

Currency Exchange

If you instruct us to pay out a money transfer to a recipient in a currency ("payout currency") other than UK Sterling pound ("GBP"), a retail exchange rate may be applied, in addition to any service charge appearing on the face of your receipt. The payout currency for such money transfer is acquired by us at a wholesale rate that fluctuates, but may approximate the wholesale rate for such payout currency listed website such as the www.xe.com . The difference between the retail exchange rate applied to such money transfer transaction and the wholesale exchange rate at which we acquired the payout currency will be kept by us and/or the paying agent as revenue, in addition to any service charges.

The paying agent must pay out money transfers in the payout currency indicated in the money transfer payment instructions. If a recipient desires payment of the money transfer in a currency other than the payout currency, the recipient and paying agent must enter into a separate foreign exchange transaction to convert the payout currency into the recipient’s currency of choice ("foreign exchange transaction"). Such foreign exchange transaction is a separate transaction between the recipient and the paying agent only and Roze Remit has no responsibility for or liability in connection with such foreign exchange transaction.

For further information about the payout currencies available in any destination country and/or through any particular paying agent on Roze Remit network of payout locations, call on +44 203994 7333.

Payment Authorization

When you initiate and submit a money transfer transaction on the website, you authorize Roze Remit (or its designated agent) to charge your designated Debit/credit card account or debit your designated debit card or bank account for the amount of such money transfer transaction and Roze Remit's associated service charge. You are responsible for ensuring that your designated payment method has sufficient funds or credit available for payment of your money transfer transaction. If Roze Remit executes payment of a money transfer pursuant to your money transfer instructions and subsequently is advised that your designated Debit/credit card had insufficient credit available or your designated debit card or bank account had insufficient funds available, you remain liable to Roze Remit for the full amount of any such payment of the money transfer by Roze Remit and the Roze Remit's associated service charge. You authorize us to initiate debit and credit entries to your bank account in connection with the money transfer service. You also authorize us to initiate credits and debits to correct errors. This authorization shall remain in full force and effect until we have received notification from you of its termination; you may revoke your authorization only by notifying us by telephone at +44 203994 7333 or in a written email sent to [email protected] or in written letter sent to 14 High Street, Barkingside, Ilford, IG6 2DF. Attn: Customer Service that is received at least three (3) days prior to the proposed effective date of the termination of authorization. You agree that all transactions authorized by you shall comply with all applicable local and foreign law.

Money transfers that have been authorized by a user shall be processed only on the condition that the issuer of the respective credit card or debit card, or the user's bank, has authorized the corresponding charges or debits. Each user using the service acknowledges and agrees that the Company is authorized to charge the respective credit card or debit card, or debit the respective bank account, for the principal amount of the money transfer, the service charge, and any other applicable fees. The issuing bank for your credit card or debit card or the financial institution where your bank account is open may also have terms and conditions that apply to your use of the credit card, debit card or bank account (as applicable) and you must refer to such agreement(s) in order to determine user's rights, obligations and liabilities as a cardholder or account holder, which may include the assessment of cash advance or other fees. Money transfer receipts will not display fees assessed by user's bank or the issuer of user's credit card or debit card.

Services Charges and Additional Fees

In consideration of your use of the service, you agree to pay a service charge per money transfer executed through the website or mobile application. The service charge will be charged to the credit card, debit card, or bank account you identify as the payment method for your money transfer transaction. The service charge (in addition to any other applicable fees charged by us directly or on behalf of any local or governmental authority) will be displayed online for your authorization prior to submission of the money transfer. Our service charge schedule is subject to change from time to time in our sole and absolute discretion. In addition to any fees charged by Roze Remit, a money transfer may be subject to additional fees assessed by the UK government, where the money transfer originates, the government of the destination country, or the financial institution in the destination country at which your recipient holds a bank account.

Money Transfer Processing and Delivery Schedule

After we have verified your identity, received proper credit card, debit card, bank authorization and completed the screening for proper compliance with the various applicable laws and regulations, the money transfer is made available to the designated recipient for pick up at a paying agent location, or deposit into recipient’s bank account in the destination country. The speed of payment of a money transfer varies depending on a variety of factors, including but not limited to, the amount of the transaction, the restrictions of the destination country or point-of-payment (including without limitation the paying agent's hours of operation), and/or the accuracy of the information provided by the user. Money transfers will normally be paid to the recipient by cash depending on the instructions by you, availability of currency or other conditions existing at the point-of-payment.

Money Transfer Cancellations and Refunds

If you instruct us to pay a money transfer to a designated recipient and later request that we stop the payment of such transaction, we will need to check first with the paying agent to determine if the money transfer has been paid to the recipient. If we can confirm that payment has not been made, the money transfer will be cancelled and we will refund the amount of the money transfer, excluding the service charge and transfer fee. The exchange rate fluctuations might affect the money received back. Your refund will be in GBP or the currency you have paid to process the order. All refunds shall be available within ten (10) calendar days of the stop order or as soon as the refunds are returned by the paying agent and, whichever is first. If you want a refund, you must email at [email protected] or post your written request to Roze Remit at 14 High Street, Barkingside, Ilford, IG6 2DF. For further information please contact our customer service team at +44 203994 7333, or email; [email protected] .

Expired Transfers

If you ask us to process a Transfer to an individual Receiver to be collected in cash at a payout Location and the Transfer Amount has not been collected within ninety (90) days, we will treat the Transfer as no longer capable of execution (an "Expired Transfer"). We will have no obligation, after that ninety (90) day period, to execute an Expired Transfer. If you become aware that a Transfer Amount has not been collected please contact us to ask for a refund.

Money Transfer Transactional Restrictions

We reserve the right, in our sole discretion, to: (i) reject a proposed money transfer; (ii) limit the amount of a money transfer; (iii) require additional information to complete a money transfer; and/or (iv) take reasonable measures with respect to a money transfer in an effort to comply with applicable laws and regulations. As a user, you agree not to attempt to circumvent the parameters of the service by using a different debit or credit card or bank account, entering false information, or any other means. The service is offered exclusively for the personal money transfer needs of users. Any other use or attempted use of the service for commercial purposes, promotion of products and services, or other such purposes, directly or indirectly, by you or by a third party is prohibited.

The service available through the website is limited to money transfers for a maximum amount of GBP1999.99 per user per calendar day following account enrollment. The maximum aggregate amount of money transfers per user during any rolling thirty (30) calendar day period is GBP 2,999.99. Roze Remit may establish any and all transactional restrictions applicable to money transfers in its sole discretion and may change such restrictions from time to time. We will provide you with any legally required notice, which we may post on our website.

When you submit a money transfer, the paying agent is not required to accept it. You agree that you will not hold us liable for any damages resulting from a paying agent's decision not to accept a money transfer made though our service. Any unclaimed, refunded or denied payment will be returned to you or to the original payment method. We will return any unclaimed money transfer to you, or to the original payment method, within thirty (30) days of the date we are informed that the paying agent has rejected your money transfer transaction.

If you provide us with incorrect recipient information, we will contact you to correct the recipient information or process a refund of your money transfer.

If you use your mobile phone to make money transfers, you are responsible for any fees that your phone service provider charges, such as fees for SMS, data services, and any other fees that your phone service provider may charge. Your phone service provider is not the provider of these money transfer services; instead, the Company is the provider of these money transfer services.

SMS Messages

Users may elect to enroll in the SMS ALERT program in order to receive notifications and alerts about their money transfer transactions. Users may opt-in to receive such SMS notifications by agreeing at the time of opening account with us, in response to an opt-in message. Message and data rates may apply. To stop receiving SMS ALERT messages, Users may also call at +44 203994 7333 or email [email protected] for assistance. Once enrolled in the SMS ALERT program, a user will receive number of messages per money transfer transaction submitted by the user on the website. The mobile carriers participating in the SMS ALERT program are only UK’s registered mobile networks. If a user's mobile carrier is not a UK registered mobile network, the user may not enroll for SMS ALERT notifications. If you enroll in the SMS ALERT program, you are responsible for any fees that your phone service provider charges, such as fees for SMS, data services, and any other fees that your phone service provider may charge.

Intellectual Property Rights

The website and mobile application and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof, are owned by Roze Remit, its licensors or other providers of such Roze Remit and are protected by UK and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

You are permitted to use the website and mobile application for your personal, non-commercial use only. You must not copy, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the Roze Remit on our site, except to (a) store copies of such Roze Remit temporarily in RAM; (b) store files that are automatically cached by your web browser for display enhancement purposes; and (c) print a reasonable number of pages of the website for a permitted use.

You must not (a) modify copies of any Roze Remit from this site; or (b) delete or alter any copyright, trademark or other proprietary rights notices from copies of Roze Remit from this site.

You must not reproduce, sell or exploit for any commercial purposes any part of the website, access to the website or use of the website or any services or Roze Remit available through the website.

If you print, copy, modify, download or otherwise use any part of the website in breach of the terms of use, your right to use the website will cease immediately and you must, at our option, return or destroy any copies of the Roze Remit you have made. No right, title or interest in or to the website or any content on the site is transferred to you, and all rights not expressly granted are reserved by Roze Remit. Any use of the website not expressly permitted by these terms of use is a breach of these terms of use and may violate copyright, trademark and other laws.

Company Trademarks

Roze Remit, ROZEINTERNATIONAL, and all related names, logos, product and service names, designs and slogans are trademarks of ROZE INT (PVT) LTD or its affiliates or licensors. You must not use such marks without the prior written permission of Roze Remit. All other names, brands and marks are used for identification purposes only and are the trademarks of their respective owners.

Acceptable Use

Use of the website and information transmitted in connection with the money transfer transaction is limited to the contemplated functionality. In no event may the website or Roze Remit's money transfer service be used in a manner that (a) harasses, abuses, stalks, threatens, defames or otherwise infringes or violates the rights of any other party (including but not limited to rights of publicity or other proprietary rights); (b) is unlawful, fraudulent, deceptive or otherwise violates any applicable state, local or international law, statute, ordinance or regulation; (c) uses technology or other means to access Roze Remit that is not authorized by us; (d) use or launch any automated system, including without limitation, "robots," "spiders," or "offline readers," to access ROZE REMIT; (e) attempts to introduce viruses or any other computer code, files or programs that interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; (f) attempts to gain unauthorized access to Roze Remit's computer network or user accounts; (g) encourages conduct that would constitute a criminal offense, or that gives rise to civil liability; (h) violates these Terms of Use; (i) attempts to damage, disable, overburden, or impair Roze Remit's servers or networks or otherwise attempts to interfere with the proper working of the website; (j) infringes on our or any third party's copyright, patent, trademark, trade secret or other intellectual property rights, or rights of publicity or privacy; (k) provides false, inaccurate or misleading information; or (l) may cause us to lose any of the services from our Internet service provider or other suppliers (collectively "Acceptable Use"). You Roze Remit (T &C) further agree that you may not refuse to cooperate in an investigation or to provide confirmation of your identity or any information you provide to us in connection with your use of the website.

Monitoring and Enforcement; Termination

We have the right in our sole discretion to (a) take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the website, and (b) suspend or terminate your access to all or part of the website for any or no reason, including without limitation, any violation of these terms of use. Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity of anyone effecting a transaction on or through the website.

You waive and hold harmless Roze Remit from any claims resulting from any action taken by the company during or as a result of its investigations and from any actions taken as a consequence of investigations by either the company or law enforcement authorities or regulator authorities related to the money transfer service or your use of the money transfer service.

Changes to the Website and Money Transfer Procedures

We may modify or update the website and/or money transfer procedures from time to time, in Roze Remit's sole discretion, with or without notice, except as required by law. We may suspend access to the website, or close it.

Information about You and Your Visits to the Website

All information we collect on this website is subject to our privacy policy. You represent and warrant that all data provided by you is accurate.

Links from the Website

If the website contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them, or for any merchandise, goods or services you may purchase or obtain from them. If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

Geographic Restrictions

We provide this website for use only by persons located in the United Kingdom (UK). We make no claims that the website or any of its content is accessible or appropriate outside of the UK. Access to the website may not be legal by certain persons or in certain countries. If you access the website from outside the UK, you are in violation of these terms of use, and, are fully responsible for you actions, including full responsibility for compliance with applicable foreign laws. We may suspend or terminate your service, in our sole discretion, if you access or attempt to access our website from outside the UK.

Persons under 18 The service is intended for the use by users who are eighteen (18) years of age or older. Please note that the service (including, without limitation, the underlying network, system, software, servers, various directories and listings, various message and news boards, tools, information and databases) is not intended for use by persons under eighteen (18) years of age. If it comes to our attention through reliable means that a user is a child under eighteen (18) years of age, we will cancel that user's account and will delete all information regarding such user from our system and records.

  1. We will process your personal data, necessary to perform our contract with you for the relevant account, policy or service;

    1. To take steps at your request prior to entering into it
    2. To decide whether to enter into it
    3. To manage and perform the contract
    4. To update our records
    5. To trace your whereabouts to contact you about your account

  2. As necessary for our own legitimate interests;

    1. For good governance, accounting, managing and auditing our business operations
    2. For good governance, accounting, managing and auditing our business operations

  3. As necessary to comply with legal obligations, e.g;

    1. For compliance with legal and regulatory requirements and related disclosures
    2. For establishment and defence of legal rights
    3. For activities relating to prevention, detection and investigation of crime
    4. To verify your identity, fraud prevention and anti-money laundering checks
    5. To monitor emails, calls, other communications and activities on your account

  4. Based on your consent, e.g;

    1. We use Personal Data to communicate with you and to administer, deliver, improve and personalise the Service
    2. We might also generate generic data out of any Personal Data we collect and use it for our own purposes
    3. We may also use such data to communicate with you in relation to other products or services offered by Roze Remit
    4. We may request that you confirm your consent to receive such communications ('opt-in') or to indicate that you would not like to receive such communications or that they should be discontinued ('opt-out'). Where you opt-out, we will not use your Personal Data for direct marketing
    5. We do not share your Personal Data with third parties (other than partners in connection with their services to Roze Remit except where you have given your consent

Sharing your Personal Data

We may share your Personal Data with:

  1. If we think that sharing it is necessary to enforce the terms of a contract with you or to protect the rights, property or safety of Roze Remit or the services provided by us
  2. To enable us to comply with the law or to satisfy a legitimate government request or an order of any court of competent jurisdiction or any regulatory authority or, if necessary, to defend Roze Remit or its Subscribers (for example, in a lawsuit).
  3. If you request a service or product that is administered by a third party, in order to allow us to respond to the request. If such third party is working for Roze Remit it may also send back to Roze Remit any new information obtained from you.
  4. To Government bodies and agencies in UK and overseas (e.g. HMRC who may in turn share it with relevant overseas tax authorities and with regulators e.g, the Financial conduct authority, the Information Commissioner’s Office)
  5. To allow us to co-operate with law enforcement agencies to identify anyone who uses our Service for illegal activities. We reserve the right to report to law enforcement agencies any activities that we believe are unlawful including exchanging information with other companies, organisations and agencies for the purposes of fraud protection
  6. To third parties who provide services to Roze Remit (such as verification, administration or technical services). However we ensure that such partners do not use Personal Data for any other purposes, do not disclose it to anyone else and that they do not retain copies except as necessary to provide services to us or as required by law
  7. Payment systems and gateways (e.g. Visa, Mastercard), who may transfer your personal data to verify your payment to us and to verify your transaction for regulatory purposes, resolve disputes and for statistical purposes, including sending your data overseas
  8. Anyone else where we have your consent or as required by law

International Transfers

Your data may be transferred outside the UK and European Economic Area (EAA). While some countries have adequate protections for personal data under applicable laws, in other countries steps will be necessary to ensure appropriate safeguards apply to it. Since you are sending money to other countries. It may be required by pay-out partners and banks to require senders’ (your) information in order to fulfil compliance requirements applicable under local money laundering and financial regulations.

Identity verification and fraud prevention checks

The personal data we have collected from you at opening account with us or at any stage will be shared with identity verification agencies who will use it to prevent fraud and money-laundering and to verify your identity. If identity is not verified or it is known to be included in list of PEP, you could be refused of opening account with us or exiting account could be blocked.

Your data Storage, security and retention of your Personal Data

We implement and maintain the highest levels of security to protect any information stored on our servers and to comply with all local rules & regulations. It is your responsibility to keep your password secure. You should also be aware that the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of Personal Data transmitted to our site outside our control. We strive to collect no more Personal Data than is required. This helps reduce the total risk of harm should data loss or a breach in security occur.

Notification in the event of breach

It would be very unlikely, but if a breach in the security of Personal Data were to occur, we will notify you if you are actually or potentially affected. In this event we will contact you via email, in-Service messaging or publication on Roze Remit’s website. We reserve the right to delay notification if it is asked to do so by law enforcement or other authorities, or if giving notice immediately will increase the risk of harm to end-users overall.

Contacting Roze Remit about privacy questions or concerns

If you have any questions about this Privacy Policy or the use of your Personal Data, please contact us by sending an email to the following address (indicating "PRIVACY REQUEST" in the message line: [email protected] If you contact us by e-mail, we may keep a record of your correspondence and ask for your name and contact information in order to send you a reply. You may access the information that Roze Remit holds about you by submitting a request to Roze Remit to the email address set out above. Please note that we may charge you an administrative fee to deal with any such requests.

Privacy Policy changes

Roze Remit may change this Privacy Policy at any time by posting the revised policy on its website. Any changes will become effective immediately upon being posted unless stated otherwise.

Cookies

We may use cookies to, amongst other things, gather and retain information about a Subscriber’s use of the Service to enable them to move between features of the Service and help us build an ongoing picture of Subscribers’ needs and preferences so that we can tailor future visits to the Service and improve a Subscriber’s experience of the Service. Cookies can be disabled by changing your browser settings. Please note that the Service may not operate properly or features may not be available to you if you disable cookies.


This website, www.rozeremit.com, is owned and operated by ROZE INT (PVT) LTD. Firm is authorized by Financial Conduct Authority under FRN 670097 for money transfer and regulated by HMRC as Money Service Business (MSB) license no XJML00000135157. Our principal place of business is located at 14 High Street, Barkingside, Ilford, Essex, IG6 2DF

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ROZE INT (PVT) LTD is authorized by Financial Conduct Authority under FRN 670097 for money transfer and regulated by HMRC as Money Service Business (MSB) license no XJML00000135157.

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