1. Cancellation:

If customer wants to cancel a payment, then you can do it over the phone/email but after establishing his identity. This cancellation is only possible before the money transferred has either been credited to the recipient’s account or collected by him. In case of timely cancellation, it will normally take 10 working days to reverse the transaction and customer has to come in the office in person with the original receipt to collect the money if in-branch service is used when sending money, if transaction was sent through online web portal than funds will be transferred back to customers account or Debit/Credit card from which money was transferred. The exchange rate fluctuations might affect the money received back. *Cancellation charges will also be applied*.

If you instruct us to pay a money transfer to a designated recipient and later request that we stop the payment of such transaction, we will need to check first with the paying agent to determine if the money transfer has been paid to the recipient. If we can confirm that payment has not been made, the money transfer will be cancelled and we will refund the amount of the money transfer, excluding the service charge and transfer fee. The exchange rate fluctuations might affect the money received back. Your refund will be in GBP. All refunds shall be available within Ten (10) calendar days of the stop order or as soon as the refunds are returned by the paying agent and, whichever is first. If you want a refund, you must email at [email protected] or post your written request to Roze Remit at 14 High Street, Barkingside, Ilford. IG6 2DF. For further information please contact our customer service team at 02084709606, or email; [email protected]

2. Refunds

Once we receive confirmation from paying agent of payment cancellation, payment will be transferred back to customer’s account or Debit/Credit card from which money was transferred. Any charges(1) applicable on refund to debit/credit card will be applicable and will be deducted from original amount of transfer.

(1) Cancellation charges will be 3% of the transfer amount at the time of transaction in GBP