Account Management

Once you log in, your home screen gives you a quick overview of everything you need:

• Your Roze ID on the top left
• Latest exchange rates
• Recent transfers
• Recently used recipients
• Option to manage your profile

Adding a recipient is simple:

• Log in to the app or website
• Go to Recipients
• Click on "Add Recipient"
• Enter the Name
• Select the receiving country
• Enter the Phone Number and select relationship with recipient
• Click Save

Your recipient has been saved successfully and is ready to use for future transfers.

You can view all your past transfers at any time:

• Log in to the app or website
• Go to History and select the date range accordingly
• All your transfers will be displayed here

Your transfer receipt has been saved or shared successfully

You can request a Remittance Certificate by emailing [email protected] from your registered email address. Please include the following details in your email:

• Date

  The date of the transaction(s)

• Recipient Name:

  If you require a certificate for a specific recipient.

• Reason:

  The purpose of the request.

Your Remittance Certificate will be provided within 3–5 working days.

You can update your password at any time after logging in:

• Log in to the app or website
• Go to Manage
• Select update Password
• Enter your current password
• Enter your new password