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Sending Money

Follow these simple steps to send money with Roze Remit:

  • Log in to the app or website
  • Click on "Send Money"
  • Select your receiving country
  • Enter the amount you wish to send
  • Choose sending and receiving methods
  • Create or select the recipient.
  • Select the purpose of the transfer
  • Apply a coupon code or redeem your reward points if you have one, or skip this step
  • Review your transfer details and click on Pay
  • Enter your card or bank details to complete the transfer

You can also track your transfer anytime from the History section or using our Tracker tool.

The purpose of transfer is a mandatory requirement that helps us understand the reason for your transfer. This is required in line with financial regulations and helps us keep your transfers secure and compliant. Simply select the option that best describes your transfer from the available list.

Before sending money, you must complete your profile and verify your identity by submitting the required documents. Once verified, you can start a transfer by selecting a recipient, entering the amount, and filling in the required receiving details.

There is no fixed limit on the amount you can send through Roze Remit. We may request additional documents or information to verify the source of funds and to comply with regulatory requirements.

Yes, minimum sending amounts can vary from country to country. You can check the minimum (and maximum) amount for your transfer by selecting your receiving country in the calculator on the app or website — if the amount you’ve entered falls below the minimum cap, we’ll let you know straight away so you can adjust it before continuing.

The amount your recipient can receive may vary depending on the payout method, the country you are sending from, and the receiving country. If your transfer exceeds the applicable limit, you will be notified during the transfer process.

Transfer limits may vary depending on the country you are sending from, the receiving country, and the selected payout method. If your transfer exceeds the applicable limit, you will be notified during the transfer process.

You can send large amounts through Roze Remit. We may need to verify the source of your funds and request additional information to comply with legal and regulatory requirements. You can upload your supporting documents through the app or website:

  • Log in to the app or website.
  • Go to Manage.
  • Select Documents.
  • Upload your Proof of Funds.
  • Depending on the source of your funds, you may be asked to provide supporting documents, such as:
    • Recent salary slip and updated bank statement (employment income)
    • Updated savings account bank statement (savings)
    • Loan agreement and updated bank statement (loan proceeds)
    • Sale agreement or other supporting documents (sale of property or other assets)

We may also ask for additional information, such as the purpose of your transfer or supporting documents, depending on your transfer. Alternatively, you can email [email protected] with the transfer amount, receiving country, and any available supporting documents. Our team will review your request and contact you if any further information is required.

The sending currency is based on the country where your Roze Remit profile is registered, while the receiving currency is determined by the receiving country. The available currencies will be clearly displayed during the transfer process.

Yes, you can create a self-transfer. However, the recipient account details must be personal and not linked to a business or commercial account.

Yes, you can send money to a joint bank account.

Recipient details are required to ensure that the money is delivered securely and accurately to the intended recipient. The information required may vary depending on the receiving country and payout method.

Yes, you can save your recipient's details for future transfers. Simply add your recipient through the Recipients section, and their details will be stored securely in your profile. The next time you want to send money, you can select them directly from your saved list without having to re-enter their information.

It depends on the status of your transfer. If the transfer is still being processed, you may be able to update the recipient’s details. Once the transfer has been completed or paid out, changes can no longer be made.

If you've sent money to the wrong recipient, please contact our Customer Support team as soon as possible. We will make every reasonable effort to assist. If your transfer has not yet been sent to the payout partner or paid to the recipient, we may be able to stop or amend the transfer. However, once the funds have been sent to the payout partner, recovery cannot be guaranteed and may not be possible.

Please note that Roze Remit is not liable for transfers sent to an incorrect recipient provided by the sender. We recommend reviewing the recipient's details carefully before confirming your transfer.

If you have a coupon code, you can apply it while creating your transfer:

  • Follow the steps to send money
  • When you reach the coupon code field, enter your code
  • The discount will be applied automatically

If you don't have a coupon code, simply skip this step and continue with your transfer

Yes, you can send money anytime using Roze Remit. However, processing times may vary depending on banking and payout partners.

A CVV (Card Verification Value) or CVC (Card Security Code) is a 3-digit security code found on the back of your Visa or Mastercard debit or credit card. It is used to verify that you have the physical card in your possession, helping to keep your transfers safe and reduce fraud.

Please note that your CVV/CVC is not the same as your card PIN. You should never enter your PIN when asked to provide your CVV/CVC.

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