Many transfers are completed quickly once your payment is received and the checks are complete. Delivery times can vary depending on the receiving country, payment method, and receiving partner.
Transfer Times & Tracking
Yes. You can track your transfer at any time using our Tracker tool, available on both the website and the app — simply log in to your Roze Remit account or enter your transfer PIN, and the latest status of your transfer will be displayed as it moves through the processing stages.
| Status | Description |
|---|---|
| Incomplete | Your transfer was not completed successfully. Please check the details and try again. |
| Awaiting Funds | Your transfer has been created. We'll process your transfer as soon as we receive your funds. |
| Compliance Review | Your transfer is currently under compliance review. We are completing the necessary verification checks. If additional information or documents are required, we will contact you by email. Your transfer will continue once the required information has been received and approved. |
| Processing Transfer | Your transfer is currently being processed. We will update the status as soon as there is any progress. If we require any additional information, we will contact you by email. |
| Sent for payout | Your transfer has been sent for payout. The status will be updated once the transfer is completed. |
| Available for Collection | The funds are ready for collection by the recipient at the selected cash pickup location. |
| Paid | The funds have been successfully delivered to the recipient. |
| Cancelling | Your cancellation request is being processed. The status will be updated. Once the Cancellation process has been completed. |
| Cancelled | Your transfer has been cancelled, and no payment has been collected. |
| Refunded | Your transfer has been cancelled, and your payment has been refunded. The refund will be credited within 3 to 10 working days. |
There are several reasons why a transfer may be declined or blocked:
- Insufficient funds in your account
- Incorrect card or bank details entered
- Your card or bank has declined the transfer
- The transfer has been flagged for security or fraud prevention reasons
Please contact your bank for further assistance or try using a different card or bank account.
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